Your privacy matters to us. This Policy explains exactly what personal data cuan25 collects, how we use it, and how we keep it secure — in plain, straightforward language.
Effective Date: January 2026 | This Privacy Policy applies to all users of the cuan25 platform at https://cuan25.cam and all associated services.
cuan25 ("we", "us", "our") is committed to protecting the personal data of every player who uses our platform. This Privacy Policy describes how we collect, use, disclose, store, and safeguard information in connection with your use of https://cuan25.cam, our mobile applications, and any related services (collectively, the "Platform").
This Policy applies to all registered players, visitors to the Platform, and anyone who contacts us for support. It should be read together with our Terms & Conditions, which also govern your use of cuan25.
By creating an account, depositing funds, or otherwise using the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the data practices described herein. If you do not agree with any part of this Policy, please discontinue your use of the Platform.
Indonesian Players: cuan25 serves players located across Indonesia, including Jakarta, Surabaya, Bandung, Medan, Bali, Yogyakarta, and beyond. We process your personal data in accordance with internationally recognised data protection principles and treat all player data with the same high standard of care regardless of location within Indonesia.
We collect only the data that is necessary to provide you with a safe, secure, and compliant gaming experience. The categories of personal data we process are described below.
| Data Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, KTP number or passport number | Account registration, KYC identity verification, age compliance |
| Contact Data | Email address, mobile phone number (Indonesian), residential address | Account communications, support, verification codes, security alerts |
| Financial Data | Bank account name and number (BCA, BRI, BNI, Mandiri, etc.), e-wallet IDs (OVO, DANA, GoPay), transaction history, deposit and withdrawal records | Payment processing, AML compliance, fraud prevention |
| Verification Data | KTP or passport scan, selfie photograph, proof of address document | KYC compliance, age and identity verification |
| Technical Data | IP address, device type, browser version, operating system, session duration, login timestamps | Platform security, fraud detection, service optimisation |
| Behavioural Data | Games played, bet amounts and history, bonus usage, session frequency, preferred payment methods | Responsible gaming monitoring, personalisation, VIP tier management |
| Communications Data | Live chat transcripts, email correspondence, WhatsApp support messages | Support quality, dispute resolution, compliance records |
We collect personal data through the following means:
We use the personal data we collect for the following purposes:
We rely on the following legal bases to process your personal data:
cuan25 does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following circumstances:
We engage carefully selected third-party service providers who process data on our behalf and under our instructions. These include:
All service providers are bound by strict data processing agreements and are permitted to use your data only for the purposes we specify.
We may disclose your personal data to competent authorities, regulators, or law enforcement agencies where required by law, court order, or regulatory direction — including in relation to AML investigations, identity fraud, or tax reporting obligations.
In the event of a merger, acquisition, restructuring, or sale of all or part of cuan25's business, your personal data may be transferred to the acquiring entity. We will notify you via email or prominent notice on the Platform before such a transfer takes effect, and the acquiring entity will be required to honour this Privacy Policy.
We never sell your data. cuan25 does not monetise your personal information by selling it to advertisers, data brokers, or any third party for their independent commercial use.
cuan25 applies a layered security architecture to protect your personal data against unauthorised access, loss, alteration, or disclosure:
While we implement robust security measures, no platform can guarantee absolute security against all threats. You are responsible for keeping your account password confidential and for notifying us promptly if you suspect unauthorised access.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law:
After the applicable retention period, personal data is securely deleted or anonymised so it can no longer be linked to any identifiable individual.
cuan25 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files placed on your device by your browser when you visit our site.
You can manage or block non-essential cookies through your browser settings. Note that disabling certain cookies may affect Platform functionality. Strictly necessary cookies cannot be disabled as they are required for the Platform to operate.
Subject to applicable law, you have the following rights regarding your personal data held by cuan25. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request".
We aim to respond to all data rights requests within 30 calendar days. In complex cases, we may extend this period by a further 60 days, in which case we will notify you of the extension and the reasons for it. We will not charge a fee for exercising your rights unless requests are manifestly unfounded or excessive.
The cuan25 Platform is strictly for individuals aged 21 years or older. We do not knowingly collect personal data from individuals under the age of 21. Age verification is conducted at the point of registration and again at the withdrawal stage.
If we discover that we have inadvertently collected personal data from a player under 21, we will:
If you are a parent or guardian and believe your child under 21 has registered on cuan25, please contact us immediately at [email protected].
cuan25 may process and store your personal data on servers located outside Indonesia, including in jurisdictions where our hosting providers and service partners operate. Where such transfers occur, we ensure adequate protections are in place through contractual data processing agreements that impose obligations equivalent to those described in this Policy.
By using the cuan25 Platform, you acknowledge that your personal data may be transferred to and processed in countries outside Indonesia. We take all reasonable steps to ensure that such transfers are carried out securely and in a manner consistent with internationally recognised data protection standards.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or regulatory guidance. When we make material changes, we will:
We encourage you to review this Privacy Policy periodically. Your continued use of cuan25 after any update constitutes acceptance of the revised terms.
For any privacy-related inquiries, data rights requests, or concerns about how cuan25 processes your personal data, please reach out through the following channels:
We aim to acknowledge all privacy-related inquiries within 48 hours and resolve them within 30 calendar days.
Your Trust Is Our Priority: cuan25 treats data protection not as a compliance checkbox but as a core commitment to our players. If you have any concerns at all about how your personal data is handled, we want to hear from you. Contact our support team at any time and we will address your concern promptly and transparently.
Six concrete ways cuan25 protects your privacy every day.
Every connection to cuan25 is protected by 256-bit SSL/TLS encryption. Your data in transit and at rest is encrypted using industry-leading standards.
cuan25 never sells, rents, or trades your personal data to third parties for their own commercial use. Your information exists solely to serve you.
We collect only the data we genuinely need. If a piece of information is not required for your account or our legal obligations, we do not ask for it.
This Policy is written in plain language, not legal jargon designed to obscure what we do. What you read here is exactly what we do with your data.
Access, correct, delete, or port your data at any time. We respond to all data rights requests within 30 days and never charge fees for routine requests.
Our platform undergoes independent penetration testing and security reviews on a regular basis to identify and resolve vulnerabilities before they can be exploited.
Our support team is available 24/7. You can also review our full Terms & Conditions or learn more about Responsible Gaming on our platform.