cuan25 Terms & Conditions

1. Definitions

In these Terms & Conditions, unless the context requires otherwise, the following terms shall have the meanings set forth below:

• "Platform" or "cuan25" refers to the online gaming website accessible at https://cuan25.cam and all associated services, software, and mobile applications.
• "We", "Us", "Our" refers to cuan25 and its operating entities, licensors, and service providers.
• "You", "Your", "Player", "User" refers to any individual who creates an account, accesses, or uses the cuan25 platform.
• "Account" means the personal gaming account registered by a player on the cuan25 platform.
• "Balance" refers to the total funds held in your account, including deposited amounts, winnings, and bonus credits where applicable.
• "Games" includes all sports betting markets, live casino tables, slot machines, togel (lottery), sabung ayam (cockfighting), and any other gaming products available on the platform.
• "KYC" means Know Your Customer verification procedures required to confirm player identity and prevent fraud.
• "Rupiah" or "IDR" or "Rp" refers to the Indonesian Rupiah, the sole currency used on the cuan25 platform.

2. Eligibility & Age Restriction

By creating an account on cuan25, you confirm and warrant that:

• You are at least 21 years of age or older. cuan25 strictly enforces this age requirement and will request identity verification to confirm compliance.
• You are a resident of Indonesia and are accessing the platform from within Indonesia or from a jurisdiction where online gaming is legally permitted.
• You are acting on your own behalf and not on behalf of any other person or entity.
• All information you provide during registration is accurate, current, and complete. You agree to update this information promptly if it changes.
• You have the legal capacity to enter into a binding agreement under Indonesian law and the laws of your jurisdiction.
• You are not prohibited by law, regulation, or any court order from using online gaming services.
• Gambling is not illegal in your place of residence, and you accept sole responsibility for determining whether your participation is lawful.

3. Account Registration & Security

3.1 Registration Process

To use cuan25 services, you must register an account by providing:

• Full legal name as it appears on your government-issued identification (KTP)
• Valid email address
• Mobile phone number registered in Indonesia
• Date of birth confirming you are 21 years or older
• Residential address within Indonesia
• A secure password meeting our security requirements

3.2 Account Verification (KYC)

Before you can withdraw funds, cuan25 requires identity verification. You must submit:

• A clear, legible copy of your Indonesian National Identity Card (KTP) or passport
• Proof of address (utility bill, bank statement, or government document issued within the last 3 months)
• A selfie photograph holding your identification document next to your face
• Bank account verification showing the registered account holder name matches your cuan25 account name

Verification typically completes within 1-24 hours. Unverified accounts may deposit and play but cannot withdraw funds until KYC is approved.

3.3 Account Security Responsibilities

You are solely responsible for maintaining the confidentiality of your account credentials. You agree to:

• Never share your password, username, or account details with any third party
• Use a strong, unique password not used on other websites
• Log out of your account after each session, especially when using shared or public devices
• Notify cuan25 immediately if you suspect unauthorized access to your account
• Accept full responsibility for all activity conducted through your account, whether authorized or unauthorized

3.4 One Account Per Player

You may register only one account on cuan25. Multiple accounts, duplicate accounts, or accounts registered under false names are strictly prohibited. If we detect multiple accounts:

• All duplicate accounts will be closed immediately
• Any winnings, bonuses, or promotional credits from duplicate accounts will be voided and forfeited
• Deposits made into duplicate accounts may be returned to the original payment source, minus any administrative fees
• We reserve the right to ban all associated accounts permanently

4. Deposits, Withdrawals & Payment Processing

4.1 Deposits

cuan25 accepts deposits via the following Indonesian payment methods:

• Bank Transfers: BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, Bank Permata, BSI (Bank Syariah Indonesia)
• E-Wallets: OVO, DANA, GoPay, ShopeePay, LinkAja

Minimum deposit amounts vary by payment method (typically Rp 50,000 - Rp 100,000). Deposits are usually credited to your account instantly, though bank transfer delays may occasionally occur due to external processing times.

All deposits are final and non-refundable once credited to your account balance, except in cases of demonstrable processing errors or duplicate charges.

4.2 Withdrawals

To request a withdrawal:

• Your account must be fully verified (KYC approved)
• You must have met any applicable wagering requirements on bonuses
• The withdrawal destination must be a bank account or e-wallet registered in your name matching your cuan25 account details
• Minimum withdrawal amount is typically Rp 100,000

Withdrawal processing times depend on your VIP tier:

• Bronze/Silver: 1-24 hours
• Gold: 6-12 hours
• Platinum: 1-6 hours
• Diamond/Black Diamond: 1-3 hours (express priority)

cuan25 does not charge withdrawal fees. However, your bank or e-wallet provider may apply their own fees or currency conversion charges.

4.3 Anti-Money Laundering (AML) Compliance

cuan25 operates strict anti-money laundering controls. We reserve the right to:

• Request additional documentation or proof of funds source for large transactions
• Report suspicious activity to relevant authorities
• Freeze accounts pending investigation if money laundering is suspected
• Refuse to process withdrawals that do not comply with AML regulations

5. Bonuses, Promotions & Wagering Requirements

5.1 Bonus Terms

cuan25 offers various bonuses and promotions, including welcome bonuses, reload bonuses, cashback offers, and VIP rewards. All bonuses are subject to specific terms:

• Wagering Requirements: Most bonuses require you to wager the bonus amount a specified number of times (typically 10x-30x) before withdrawal is permitted. For example, a Rp 1,000,000 bonus with 20x wagering requires Rp 20,000,000 in total bets.
• Game Contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while table games and live casino may contribute 10%-50%. Check the specific promotion terms.
• Maximum Bet Limits: While playing with active bonus funds, maximum bet limits apply (commonly Rp 50,000 - Rp 100,000 per bet). Exceeding this limit may void your bonus and associated winnings.
• Expiry: Bonuses and wagering requirements have time limits (typically 7-30 days). Unused bonuses expire and are forfeited after this period.

5.2 Bonus Abuse

cuan25 reserves the right to void bonuses, confiscate winnings, and close accounts if bonus abuse is detected, including:

• Creating multiple accounts to claim bonuses repeatedly
• Colluding with other players to meet wagering requirements
• Using betting strategies designed solely to complete wagering with minimal risk (e.g., betting both red and black in roulette)
• Any other activity deemed to be an attempt to exploit promotions unfairly

6. Betting Rules & Game Conduct

6.1 General Betting Rules

• All bets are final once confirmed. You cannot cancel or modify a bet after placement unless explicitly permitted by specific game rules.
• cuan25 reserves the right to void bets placed due to obvious errors (e.g., incorrect odds displayed due to technical malfunction).
• In cases of dispute, cuan25's transaction logs and game records are considered the final authority.
• Maximum payout limits apply to certain bet types and may vary by game. Check individual game rules for details.

6.2 Sports Betting Specific Rules

For bandar bola (sports betting) markets:

• All bets are settled based on official results as determined by the relevant sports governing body (e.g., FIFA for football).
• If a match is postponed, suspended, or abandoned, bets may be voided depending on when the suspension occurred and specific market rules.
• Live betting odds update in real-time. There may be brief delays during which bets are held pending acceptance.
• In the event of obvious pricing errors or technical malfunctions during live betting, cuan25 reserves the right to void affected bets.

6.3 Casino & Slot Game Rules

• All casino games use certified Random Number Generator (RNG) technology or live dealer procedures to ensure fairness.
• Minimum and maximum bet limits vary by game. These limits are displayed within each game interface.
• Return to Player (RTP) percentages are theoretical averages over millions of game rounds and do not guarantee individual session results.
• For live dealer games, the dealer's decision is final unless there is clear evidence of error confirmed by game logs.

7. Responsible Gaming & Player Protection

cuan25 is committed to promoting responsible gaming and providing tools to help players maintain control:

• Deposit Limits: You may set daily, weekly, or monthly deposit limits through your account settings. These limits take effect immediately and can be increased only after a 24-hour cooling-off period.
• Session Time Reminders: Enable reminders to alert you after a specified playing duration.
• Self-Exclusion: You may self-exclude from the platform for periods of 7 days, 30 days, 90 days, or permanently. During self-exclusion, you cannot access your account, deposit, or play. Contact support to activate self-exclusion.
• Cooling-Off Periods: Request a temporary account freeze (24 hours to 7 days) to take a break from gaming without closing your account.
• Reality Checks: Periodic notifications display your session duration and net win/loss to maintain awareness.

If you feel your gambling is becoming problematic, please contact our support team immediately or visit our dedicated Responsible Gaming page for guidance, resources, and support organization contacts.

8. Prohibited Activities

The following activities are strictly prohibited on cuan25 and may result in account suspension, closure, and forfeiture of funds:

• Fraudulent Activity: Providing false information, using stolen payment methods, or engaging in identity theft
• Collusion: Working with other players to gain an unfair advantage, sharing information in poker games, or coordinating bets
• Bonus Abuse: Exploiting bonuses through multiple accounts, coordinated betting patterns, or any method designed to guarantee profit from promotional offers
• Use of Bots or Automation: Employing software, bots, or automated tools to place bets or play games
• Hacking or Exploitation: Attempting to breach platform security, exploit software bugs, or manipulate game outcomes
• Money Laundering: Using cuan25 to launder money or process illicit funds
• Underage Gambling: Allowing anyone under 21 to access your account or registering using false age information
• Abusive Behavior: Harassing support staff, other players (in live games or chat), or engaging in discriminatory or threatening conduct

9. Limitation of Liability & Disclaimers

To the fullest extent permitted by law:

• cuan25 provides the platform "as is" without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
• We do not guarantee uninterrupted, error-free, or secure platform access. Technical issues, maintenance periods, or external factors may temporarily affect service availability.
• cuan25 is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform, including lost profits, lost data, or business interruption.
• Our maximum aggregate liability to you for any claims related to the platform shall not exceed the total amount deposited into your account during the six months preceding the claim.
• cuan25 is not responsible for losses resulting from unauthorized account access if you fail to maintain adequate security of your credentials.
• We are not liable for losses caused by third-party service failures, including payment processor delays, bank errors, or internet service disruptions.

10. Account Suspension & Termination

10.1 Suspension by cuan25

We reserve the right to suspend or terminate your account immediately without prior notice if:

• You breach any provision of these Terms & Conditions
• We suspect fraudulent, illegal, or abusive activity
• Required by law or requested by regulatory authorities
• You fail KYC verification or provide fraudulent documentation
• Your account remains inactive for an extended period (typically 12+ months)

10.2 Account Closure by Player

You may close your account at any time by contacting support. Before closure:

• Withdraw any remaining balance (subject to meeting wagering requirements on bonuses)
• Cancel any pending bets or active promotions
• Confirm closure in writing via email

Closed accounts cannot be reopened. If you wish to use cuan25 again, you must register a new account (subject to our one-account-per-player policy).

11. Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with international gaming regulations and the laws applicable to cuan25's licensing jurisdiction. For disputes involving Indonesian players, we will consider Indonesian consumer protection principles where applicable.

Dispute Resolution Process:

1. Contact Support: If you have a complaint or dispute, first contact our customer support team via live chat or email. We aim to resolve most issues within 48 hours.
2. Formal Complaint: If the initial response is unsatisfactory, submit a formal written complaint to [email protected] detailing the issue and desired resolution.
3. Management Review: Your complaint will be escalated to senior management for review. We will provide a detailed response within 7 business days.
4. Independent Mediation: If the dispute remains unresolved, you may request independent mediation through our licensing authority's dispute resolution service.

12. Changes to Terms & Contact Information

12.1 Terms Updates

cuan25 reserves the right to modify these Terms & Conditions at any time. Material changes will be announced via email and/or prominent notice on the platform. Continued use of cuan25 after such notice constitutes acceptance of the updated terms. We recommend reviewing this page periodically.

12.2 Contact Information

For questions, concerns, or support regarding these Terms & Conditions, contact us through:

• Email: [email protected]
• Live Chat: Available 24/7 through the platform
• WhatsApp Support: Contact details available in your account dashboard